HealthView FAQ


What happened to Duke HealthView?
Duke Medicine has completed the roll-out of a new, state-of-the-art medical records technology. Now, each patient has a single electronic record that can be accessed at any Duke location, as well as by affiliated and referring physicians. The technology creates a seamless, real-time and secure communication among all members of your Duke care team.

With the introduction of the new electronic system, the online tool Duke HealthView was transitioned to Duke MyChart. This new tool gives you access to information from your electronic medical record.

You should visit HealthView only if your Duke Medicine billing statement indicates that your bill can be paid online using the HealthView portal. For all other uses, please visit DukeMyChart.org.

How do I access Duke MyChart?
If you had a HealthView account, go to DukeMyChart.org and click on Forgot Password. You will be prompted for your Duke MyChart username, which is the same as your HealthView username. Then, enter your date of birth and your medical record number, and click Next. On the following screen, answer the security question [the same one from your HealthView account] and click Next. You will then be able to create a password for your Duke MyChart account and will automatically be logged in. This process does not alter your HealthView password.

If you do not remember any of this information, you will have to contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday to help you gain access to your MyChart account.

How do I change my password?
You can change your password by clicking on Settings, then HealthView Account .

How do I change my email address in HealthView?
You can change your email address by clicking on Settings, then HealthView Account .

Can I add a spouse under my account?
Due to the necessity to preserve the security of individual patient information, in the variety of personal situations that exist, we are unable to offer that feature at the present time. Therefore, each adult requires a separate account for registering with HealthView.

What if I have forgotten my password?
On the Healthview Home Page, Click on Forgot Your Password. You will be prompted to type your username, date of birth and click Continue. You will then be prompted to provide the answer to a security question. Type in the answer and click Continue. You will then have the opportunity to create a new password.

What if I have forgotten the answers to my security questions?
Duke Medicine Customer Service is available to assist you Monday through Friday from 8am to 5pm at 919-620-4555 or 800-782-6945. Or, you may send an email to us by visiting the HealthView Home Page where you can click on Contact Us and fill out the form provided.

How do I reset my password if I can't remember the answers to my security questions.
On the HealthView Home Page, click on Contact Us and fill out the form provided.

I try to login but I get the message 'invalid user ID or password'. How do I login?
You receive this message because either your user ID and/or your password were incorrect. Remember that your password is case sensitive. Check your spelling and try again. If you believe that maybe you have forgotten your password, go to the HealthView Home Page and click on Forgot Your Password and follow the directions to reset your password. If you continue to experience difficulties logging in to HealthView, go to the HealthView Home Page and click on Contact Us and fill out the form provided.

I am trying to register but I get the message that my records are already associated with another account. How can that be?
This can only mean that you registered for a HealthView account in the past. Try resetting your password to access your account. On the Healthview Home Page, click on Forgot Your Password. You will be prompted to type your email address, date of birth and click Continue. You will then be prompted to provide the answer to a security question. Type in the answer and click Continue. You will then have the opportunity to create a new password.

I am trying to register but I get the message that my medical records are already associated with another account. How do I register?
This means that you registered for an account in the past. If necessary, go to the HealthView Home Page, click on the Forgot your username or click on Contact Us and fill out the form provided.